Year after Year

Five Crown Award for KLM Toronto

KLM Toronto repeated its service performance once again and celebrated the 5 Crown achievement once again for the year 2004 - 05 on September 8 at the Holiday Inn Select. Year after Year was the slogan for this year, emphasising that Toronto has been the recipient of this worldwide award once again this year.

The five crown is a performance award given in recognition to a station, on KLM’s worldwide network, which has met all their performance targets in the areas of punctuality, customer service and baggage handling.

Jaap Van de Linde

John Drpich with Jaap Van de Linde

Maarten Stienen

The celebration was attended by Mr. Jaap Van de Linde ( Vice president Ground Services), Mr. Maarten Stienen General Manager Americas, Mr. John Drpich (Director Ground Services for Americas), Mr. Stewart Gormal  (Director Ground Services for USA & Mexico), Mrs. Diane Audet (Manager Media Relations for Air France Canada) along with several Station Managers from North America.

There were over 50 staff from Air France, KLM and Handlex (the ground handling company providing service to Air France & KLM).

Karan Deswal with Christina Stewart

 Diane Audet

Mr. Jaap Vande Linde, Mr. Maarten Stienen, Mrs. Diane Audet, Mr. John Drpich and Mr. Stewart Gormal, in their speeches, reflected on the continual success and achievements of the station and the leadership provided by Mr. Karan Deswal.

Diane Audet read a special message of compliments for Mr. Karan Deswal (Director Ground Services) and the Station from Mr. Christian Lahccen ( General Manager & Vice President Air France Canada).

Karan Deswal complimented the Air France team for an outstanding job in handling the situation with Air France accident on 2nd Aug.

Having been associated for over 25 years with KLM, Karan takes great pride in delivering top level customer service for all internal and external customers. He was presented with a 25 year service pin by Mr. John Drpich followed by a speech.

John Drpich, Mary Bilotta, Karan Deswal

John Drpich putting the 25-year pin on Karan Deswal

A beautiful 5 crown blue cake was cut together by Karan Deswal and his deputy Christina Stewart (Joint Deputy Station Manager AF/KLM), followed by dinner and dance.

Jacques Melot, Marco Giudici and Vesna Pirovic

Anita McCormick ( Station Manager Handlex), Vesna Pirovic

This year was the first year after the merger of Air France and KLM – the first time that a European national airline has merged with another European flag carrier – on June 1 last year.

KLM and AF group

KLM, world’s oldest operating airline, launched on October 7, 1919, by Albert Plesman, who became KLM’s first president, has been reputed as a top notch airline for customer service and keeping "pace with the changing times of today".

"By striving to attain excellence as an airline and by participating in the world's most successful airline alliance, KLM intends to generate value for its customers, employees and shareholders," reads KLM's Mission Statement. 

Based in Amsterdam and operating from Schiphol airport, KLM flies all over the world. It has been providing an outstanding service to South Asian destinations from USA, Canada and Europe. It is a favourite airline of  the ethnic communities as it provides them with a reliable  service and looks after their needs on ground and in the air with a smile.

According to a recent report in Aviation Daily, KLM plans to boost the number of its self-service check-in units and baggage-drop points at Amsterdam Schiphol Airport. Customers will be able to use 14 new baggage drop-off points and 16 self-service machines which will replace check-in rows 13 and 14, located in departure hall 2. When the installation is complete later this year, 75 per cent of KLM’s check-in capacity will be “self-service.”


Previous reports

    KLM's new Crown Lounge January 2005

    Karan Deswal makes history in the airline industry July 2004

   KLM Toronto celebrates Five Crown Award September 2002



Copyright © Globalom Media 2001-2007
Publisher and Managing Editor: Suresh Jaura
Hosted and webdesigned by Globalom Media