Crown Award for KLM Toronto
Toronto repeated its service performance once again and celebrated the 5
Crown achievement once again for the year 2004 - 05 on September 8 at
the Holiday Inn Select. Year after Year was the slogan for this year,
emphasising that Toronto has been the recipient of this worldwide award
once again this year.
crown is a performance award given in recognition to a station, on
KLM’s worldwide network, which has met all their performance targets
in the areas of punctuality, customer service and baggage handling.
Jaap Van de Linde
John Drpich with Jaap Van de Linde
was attended by Mr. Jaap Van de Linde ( Vice president Ground Services),
Mr. Maarten Stienen General Manager Americas, Mr. John Drpich (Director
Ground Services for Americas), Mr. Stewart Gormal (Director Ground
Services for USA & Mexico), Mrs. Diane Audet (Manager Media
Relations for Air France Canada) along with several Station Managers
from North America.
were over 50 staff from Air France, KLM and Handlex (the ground handling
company providing service to Air France & KLM).
with Christina Stewart
Jaap Vande Linde, Mr. Maarten Stienen, Mrs. Diane Audet, Mr. John Drpich
and Mr. Stewart Gormal, in their speeches, reflected on the continual
success and achievements of the station and the leadership provided by
Mr. Karan Deswal.
Diane Audet read a special message of compliments for Mr. Karan Deswal (Director
Ground Services) and the Station from Mr. Christian Lahccen ( General
Manager & Vice President Air France Canada).
Karan Deswal complimented the Air France team for
an outstanding job in handling the situation with Air France accident on
been associated for over 25 years with KLM, Karan takes great pride in
delivering top level customer service for all internal and external
customers. He was presented with a 25 year service pin by Mr. John
Drpich followed by a speech.
Mary Bilotta, Karan Deswal
putting the 25-year pin on Karan Deswal
beautiful 5 crown blue cake was cut together by Karan Deswal and his
deputy Christina Stewart (Joint Deputy Station Manager AF/KLM), followed by dinner and dance.
Marco Giudici and Vesna Pirovic
Anita McCormick (
Station Manager Handlex), Vesna Pirovic
This year was the first year after the merger of
Air France and KLM – the first time that a European national airline
has merged with another European flag carrier – on June 1 last year.
KLM and AF group
oldest operating airline, launched on October 7, 1919, by Albert Plesman, who became KLM’s first
president, has been reputed as a top notch airline for customer service
and keeping "pace with the changing times of today".
striving to attain excellence as an airline and by participating in the
world's most successful airline alliance, KLM intends to generate value
for its customers, employees and shareholders," reads KLM's Mission
Amsterdam and operating from Schiphol airport, KLM flies all over the
has been providing an outstanding service to South Asian destinations
from USA, Canada and Europe. It is a favourite airline of
the ethnic communities as it provides them with a reliable
service and looks after their needs on ground and in the air with a
According to a recent report in Aviation Daily, KLM
plans to boost the number of its self-service check-in units and
baggage-drop points at Amsterdam Schiphol Airport. Customers will be
able to use 14 new baggage drop-off points and 16 self-service machines
which will replace check-in rows 13 and 14, located in departure hall 2.
When the installation is complete later this year, 75 per cent of
KLM’s check-in capacity will be “self-service.”
new Crown Lounge
history in the airline industry July
Toronto celebrates Five Crown Award